Shopora UK – Return & Exchange Policy
At Shopora UK, your satisfaction is our priority. If you are not completely satisfied with your purchase, our return and exchange policy is designed to make the process as simple and hassle-free as possible.
Return Policy Overview
We accept returns subject to the following conditions:
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Initial Notification: Please contact us within 7 days of receiving your order by email.
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Return Window: Once your return has been approved, you will have an additional 7 days to send the item back.
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Product Condition: Items must be returned unused, undamaged, and in their original condition, including original packaging, accessories, and any accompanying documentation.
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Inspection: All returned items will be inspected upon receipt. Returns showing signs of use, damage, misuse, alteration, or missing parts may not be accepted.
Exchange or Refund
Once we receive and inspect your returned item, you may be eligible for:
Exchange
You may request an exchange for a different model, colour, or suitable alternative, subject to availability.
Refund
Approved refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items
Certain products may not be eligible for return where they have been used, opened, damaged, altered, or are no longer in their original condition, except where the item is faulty or otherwise protected by applicable consumer rights.
If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.
How to Return Your Product
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Contact us within 7 days of receiving your order.
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Provide your order number, product details, and reason for the return.
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Wait for our team to confirm your return request and provide the relevant return instructions.
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Carefully package the item and send it back according to the instructions provided.
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Once received, we will inspect the product and process your exchange or refund if approved.
Damaged or Incorrect Items
If you receive an item that is damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate solution.
Important Information
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Please do not send an item back without contacting us first, as this may delay the processing of your return.
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Customers should retain proof of postage when returning an item.
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Refund processing times may vary depending on your bank or payment provider.
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Nothing in this policy affects your statutory rights under applicable UK consumer law.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.
Shopora UK
Email: info@shoporauk.com
We appreciate your business and are committed to providing a reliable and positive shopping experience.
Thank you for shopping with Shopora UK.